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Order Management
You can place an order directly through Ayka .in by selecting your preferred product, choosing the available variant, adding it to your cart, and completing checkout.
We accept prepaid payments and Cash on Delivery (COD) on eligible products and pincodes.
We accept prepaid payments and Cash on Delivery (COD) on eligible products and pincodes.
AYKA supports:
UPI
Credit Cards.
Debit Cards.
Net Banking .
Other payment methods displayed at checkout.
Cash on Delivery (COD) on eligible orders.
Payment options available to you may vary depending on the product, order value, and delivery pincode.
UPI
Credit Cards.
Debit Cards.
Net Banking .
Other payment methods displayed at checkout.
Cash on Delivery (COD) on eligible orders.
Payment options available to you may vary depending on the product, order value, and delivery pincode.
No.
COD is available only on selected products and selected delivery pincodes.
Products priced above ₹2,000 are not eligible for COD.
The available payment methods will be displayed during checkout.
COD is available only on selected products and selected delivery pincodes.
Products priced above ₹2,000 are not eligible for COD.
The available payment methods will be displayed during checkout.
Yes.
A fixed COD fee may apply to eligible Cash on Delivery orders. The applicable fee will be clearly displayed during checkout before you place your order.
A fixed COD fee may apply to eligible Cash on Delivery orders. The applicable fee will be clearly displayed during checkout before you place your order.
Yes.
For selected orders, Ayka may offer a partial online payment option where a portion of the order value is paid online and the remaining amount is collected at the time of delivery.
The applicable amount will be displayed during checkout.
For selected orders, Ayka may offer a partial online payment option where a portion of the order value is paid online and the remaining amount is collected at the time of delivery.
The applicable amount will be displayed during checkout.
No.
Once an order placed using a coupon or promotional discount is cancelled, the coupon/discount code will not be reinstated or made available for reuse.
Once an order placed using a coupon or promotional discount is cancelled, the coupon/discount code will not be reinstated or made available for reuse.
Refunds are calculated based on the actual amount paid by the customer for the returned item/order.
Any discount or coupon benefit already applied to the order is not refunded separately.
Any discount or coupon benefit already applied to the order is not refunded separately.
A regular invoice will be generated for your order.
A GST invoice containing your business GST details is available on request.
A GST invoice containing your business GST details is available on request.
Yes.
Where available, you can download your invoice directly from your Ayka account/order section.
Where available, you can download your invoice directly from your Ayka account/order section.
You can contact Ayka support after placing your order and request a GST invoice.
Please provide:
Order ID
GSTIN
Legal business name
Billing address
Our team will verify the details and process the request.
Please provide:
Order ID
GSTIN
Legal business name
Billing address
Our team will verify the details and process the request.
Once your order is shipped, tracking information will be shared with you through the contact details provided during checkout.
You can also use our Track My Order page on Ayka.in to check the latest shipment status.
Tracking information may take some time to update after the shipment has been handed over to the delivery partner.
You can also use our Track My Order page on Ayka.in to check the latest shipment status.
Tracking information may take some time to update after the shipment has been handed over to the delivery partner.
Tracking updates are provided by the logistics partner and may occasionally take some time to reflect.
If your tracking information has not changed for an extended period or you believe your shipment is delayed, please contact our support team with your Order ID.
If your tracking information has not changed for an extended period or you believe your shipment is delayed, please contact our support team with your Order ID.
If a delivery attempt is unsuccessful, the delivery partner may make additional attempts.
Ayka may also contact you to verify your address or availability.
If we are unable to reach you after repeated delivery attempts, the order may be returned to Ayka as an RTO (Return to Origin).
Ayka may also contact you to verify your address or availability.
If we are unable to reach you after repeated delivery attempts, the order may be returned to Ayka as an RTO (Return to Origin).
Yes, subject to the order status.
Delivery address changes can generally be requested before dispatch.
Once an order has been dispatched, we cannot guarantee that the address can be changed.
Delivery address changes can generally be requested before dispatch.
Once an order has been dispatched, we cannot guarantee that the address can be changed.
Yes, provided the request is made before dispatch/billing processing.
Please contact our support team as soon as possible with your Order ID and updated billing details.
Please contact our support team as soon as possible with your Order ID and updated billing details.
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Returns
Eligible AYKA products can be returned within 7 days of delivery, provided they meet our return eligibility requirements.
Products must be unused, unwashed, and in their original condition and packaging.
All returns are subject to a quality check before the refund is approved.
Products must be unused, unwashed, and in their original condition and packaging.
All returns are subject to a quality check before the refund is approved.
You can request a return within 7 days of delivery for eligible products.
Requests made after the return window may not be accepted.
Requests made after the return window may not be accepted.
To qualify for a return, the product must:
Be unused
Be unwashed
Be in its original condition
Be in original packaging
Have original tags/labels attached where applicable.
Include all accessories, inserts, and applicable freebies.
Not have stains, odour or other signs of use.
Not be altered or damaged .
The product must pass AYKA's quality inspection.
Be unused
Be unwashed
Be in its original condition
Be in original packaging
Have original tags/labels attached where applicable.
Include all accessories, inserts, and applicable freebies.
Not have stains, odour or other signs of use.
Not be altered or damaged .
The product must pass AYKA's quality inspection.
No.
Products that show signs of use, washing, staining, alteration or damage are generally not eligible for return.
For hygiene-sensitive products, opening or using the product may also make it non-returnable where the product page specifically states so.
Products that show signs of use, washing, staining, alteration or damage are generally not eligible for return.
For hygiene-sensitive products, opening or using the product may also make it non-returnable where the product page specifically states so.
A washed product will not be eligible for a standard return.
Please do not wash, alter, or otherwise use a product if you intend to request a return.
Please do not wash, alter, or otherwise use a product if you intend to request a return.
Yes.
A return may be rejected if the returned product:
Shows signs of use
Has been washed
Has stains
Has an unusual odour
Is damaged
Has been altered
Is missing original packaging
Is missing accessories/inserts/freebies
Does not match the product for which the return was requested
Does not pass the quality check
A return may be rejected if the returned product:
Shows signs of use
Has been washed
Has stains
Has an unusual odour
Is damaged
Has been altered
Is missing original packaging
Is missing accessories/inserts/freebies
Does not match the product for which the return was requested
Does not pass the quality check
AYKA does not offer returns simply because a customer has changed their mind.
A return request must have a valid reason that falls within our return policy and may be verified by our support team.
A return request must have a valid reason that falls within our return policy and may be verified by our support team.
A general "I don't like the product" reason does not automatically qualify for a return.
Our team may review the specific reason and circumstances before approving the request.
Our team may review the specific reason and circumstances before approving the request.
Wrong-size orders placed by the customer are eligible for exchange where an appropriate size is available, rather than a standard refund-based return.
The product must remain unused and meet all exchange eligibility requirements.
The product must remain unused and meet all exchange eligibility requirements.
Color preference or differences caused by screen settings, lighting, or photography do not qualify for a standard return.
Please refer to the product images and descriptions before placing your order.
Please refer to the product images and descriptions before placing your order.
Certain products may be marked as non-returnable on their product page because of hygiene, customization, or made-to-order requirements.
Customized and made-to-order products are generally non-returnable unless the product is defective, damaged, or incorrectly supplied by AYKA.
For hygiene-sensitive products, the specific return restriction displayed on the product page will apply.
Customized and made-to-order products are generally non-returnable unless the product is defective, damaged, or incorrectly supplied by AYKA.
For hygiene-sensitive products, the specific return restriction displayed on the product page will apply.
Yes.
The product should be returned in its original packaging along with applicable tags, labels, accessories, inserts, and freebies.
The product should be returned in its original packaging along with applicable tags, labels, accessories, inserts, and freebies.
Yes.
All returned products are subject to a quality check.
A refund or exchange will be processed only after the returned product passes the applicable inspection.
All returned products are subject to a quality check.
A refund or exchange will be processed only after the returned product passes the applicable inspection.
For an eligible customer-initiated return, a reasonable reverse-shipping charge may be deducted from the refund.
For products that are confirmed to be defective, damaged in transit, or incorrectly supplied by Ayka, Aykawill bear the applicable return shipping cost.
For products that are confirmed to be defective, damaged in transit, or incorrectly supplied by Ayka, Aykawill bear the applicable return shipping cost.
You can initiate a return through:
Ayka's online Return Request Portal
Email
WhatsApp
Phone support
You will need to provide your Order ID and the relevant information required for the return.
Ayka's online Return Request Portal
Phone support
You will need to provide your Order ID and the relevant information required for the return.
Yes.
You can submit your return request through the Ayka Return Request Portal.
Depending on the reason for return, photographs or additional information may be requested.
You can submit your return request through the Ayka Return Request Portal.
Depending on the reason for return, photographs or additional information may be requested.
Yes.
Photos may be required with every return request so our team can understand and verify the reason for the request.
For damaged, wrong or missing products, additional evidence will be mandatory.
Photos may be required with every return request so our team can understand and verify the reason for the request.
For damaged, wrong or missing products, additional evidence will be mandatory.
Yes.
For eligible returns and exchanges, Ayka will arrange reverse pickup through its logistics partners where the customer's pincode is serviceable.
For eligible returns and exchanges, Ayka will arrange reverse pickup through its logistics partners where the customer's pincode is serviceable.
If reverse pickup is not available at your location, our support team will assist you with an alternate solution.
Depending on the situation, Ayka may:
Request the customer to ship the product to Ayka.
Arrange an alternate courier option.
Provide another suitable resolution through customer support.
Depending on the situation, Ayka may:
Request the customer to ship the product to Ayka.
Arrange an alternate courier option.
Provide another suitable resolution through customer support.
Yes.
You can request cancellation of your return before the reverse pickup has taken place.
Once the return has been picked up, cancellation may no longer be possible.
You can request cancellation of your return before the reverse pickup has taken place.
Once the return has been picked up, cancellation may no longer be possible.
Yes.
Multiple eligible products from the same order may be included in one return request, provided each individual product meets the return eligibility requirements.
Multiple eligible products from the same order may be included in one return request, provided each individual product meets the return eligibility requirements.
After your return request is approved, reverse pickup is arranged.
Once the product reaches our return facility and passes the quality check, the refund process is initiated according to our refund policy.
Once the product reaches our return facility and passes the quality check, the refund process is initiated according to our refund policy.
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Exchanges
Yes.
Eligible products can be exchanged within 7 days of delivery, subject to our exchange conditions and stock availability.
Eligible products can be exchanged within 7 days of delivery, subject to our exchange conditions and stock availability.
Exchange requests must be raised within 7 days of delivery.
No.
Each product is eligible for one exchange only.
Each product is eligible for one exchange only.
The product must:
Be unused
Be unwashed
Be undamaged
Be in its original condition
Have original packaging
Have applicable tags/labels intact
Include accessories, inserts and applicable freebies.
The exchanged product is subject to quality verification.
Be unused
Be unwashed
Be undamaged
Be in its original condition
Have original packaging
Have applicable tags/labels intact
Include accessories, inserts and applicable freebies.
The exchanged product is subject to quality verification.
No.
AYKA does not offer color-based exchanges.
AYKA does not offer color-based exchanges.
Yes.
Size exchanges are available for eligible products, subject to stock availability.
Size exchanges are available for eligible products, subject to stock availability.
No.
An exchange is available for an eligible variant/size of the same product and cannot be used to switch to an entirely different product category.
For example, a bedsheet cannot be exchanged for a comforter.
An exchange is available for an eligible variant/size of the same product and cannot be used to switch to an entirely different product category.
For example, a bedsheet cannot be exchanged for a comforter.
You will need to pay the difference between the original eligible value and the replacement product's price.
The exchange will be processed after the applicable payment difference is received.
The exchange will be processed after the applicable payment difference is received.
The difference will be provided as Ayka Store Credit.
The Store Credit will be subject to Ayka's Store Credit terms, including its 60-day validity.
The Store Credit will be subject to Ayka's Store Credit terms, including its 60-day validity.
Yes.
Ayka provides one free exchange for eligible products.
Ayka provides one free exchange for eligible products.
Yes.
All exchanges are subject to availability of the requested replacement size/variant.
If the requested replacement is unavailable, our team will assist with the available options.
All exchanges are subject to availability of the requested replacement size/variant.
If the requested replacement is unavailable, our team will assist with the available options.
You can initiate an exchange through the AYKA Return/Exchange Portal or contact us through:
Email
WhatsApp
Phone
Phone
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Refund Processing
Once an eligible return is received and successfully passes our quality check, the refund will be initiated.
Refund processing generally takes 7–10 business days after approval.
Banks, payment gateways and financial institutions may require additional time to reflect the amount in your account.
Refund processing generally takes 7–10 business days after approval.
Banks, payment gateways and financial institutions may require additional time to reflect the amount in your account.
Refund confirmation may be communicated through the contact details associated with your order.
Depending on your payment method, the amount may take additional time to appear in your account.
Depending on your payment method, the amount may take additional time to appear in your account.
For prepaid orders, the refund will be processed to the original payment source used for the order.
No.
Ayka does not transfer prepaid refunds to a different bank account or payment source.
Ayka does not transfer prepaid refunds to a different bank account or payment source.
For eligible COD orders, refunds can be processed through:
UPI
Ayka Store Credit
Ayka does not require customers to provide bank account details for standard COD refunds.
UPI
Ayka Store Credit
Ayka does not require customers to provide bank account details for standard COD refunds.
To minimize unnecessary collection of sensitive financial information, Ayka uses UPI or Store Credit for eligible COD refunds.
Yes.
Customers may be offered Ayka Store Credit as a refund option where applicable.
Customers may be offered Ayka Store Credit as a refund option where applicable.
Ayka Store Credit is valid for 60 days from the date of issue, unless otherwise specified.
No.
Once Store Credit has been selected and issued, it cannot be converted into a bank transfer, UPI refund or cash refund.
Once Store Credit has been selected and issued, it cannot be converted into a bank transfer, UPI refund or cash refund.
No.
Store Credit is intended for future purchases on Ayka.in and cannot be redeemed for cash.
Store Credit is intended for future purchases on Ayka.in and cannot be redeemed for cash.
No.
Once a refund method has been selected and processed, it cannot be changed.
Once a refund method has been selected and processed, it cannot be changed.
Refundability of shipping charges depends on the reason for the return/cancellation.
For customer-initiated returns or RTOs, applicable shipping/logistics charges may be deducted.
For eligible cases involving a defective, damaged or incorrectly supplied product, Ayka may refund applicable shipping charges.
For customer-initiated returns or RTOs, applicable shipping/logistics charges may be deducted.
For eligible cases involving a defective, damaged or incorrectly supplied product, Ayka may refund applicable shipping charges.
No.
COD charges are non-refundable.
COD charges are non-refundable.
For eligible customer-initiated returns, applicable reverse-shipping charges may be deducted from the refund.
No such deduction will be made where Ayka is responsible for a confirmed defective, damaged or incorrect product issue.
No such deduction will be made where Ayka is responsible for a confirmed defective, damaged or incorrect product issue.
If the stated refund timeline has passed, please contact Ayka support with:
Order ID
Registered phone number/email
Return details
Refund confirmation, if already received
Our team will check the refund status with the relevant payment partner.
Order ID
Registered phone number/email
Return details
Refund confirmation, if already received
Our team will check the refund status with the relevant payment partner.
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Delivery Issues
Ayka ships across India, subject to serviceability of the delivery pincode.
Orders are generally dispatched within 48 hours of successful order confirmation.
Processing times may be affected by weekends, public holidays, exceptional circumstances or product-specific processing requirements.
Processing times may be affected by weekends, public holidays, exceptional circumstances or product-specific processing requirements.
Orders generally take approximately 4–7 days after dispatch, depending on the destination and logistics partner.
Delivery timelines are estimates and may vary due to location, weather, logistics conditions or other unforeseen circumstances.
Delivery timelines are estimates and may vary due to location, weather, logistics conditions or other unforeseen circumstances.
No.
Ayka's standard processing timeline excludes weekends and public holidays.
Ayka's standard processing timeline excludes weekends and public holidays.
Yes.
Ayka currently offers free shipping on all orders, subject to applicable terms.
Ayka currently offers free shipping on all orders, subject to applicable terms.
Yes, provided your order has not yet been dispatched.
Please contact us as soon as possible with the complete updated address.
Please contact us as soon as possible with the complete updated address.
Please provide:
Full Name
House/Flat Number
Society/Building
Area
Road
Landmark
City
State
Pincode
Phone Number
Address changes are subject to order status and logistics feasibility.
Full Name
House/Flat Number
Society/Building
Area
Road
Landmark
City
State
Pincode
Phone Number
Address changes are subject to order status and logistics feasibility.
Address changes after dispatch are not guaranteed.
If your order has already been handed over to the logistics partner, please contact Ayka support immediately. We will try to assist where possible.
If your order has already been handed over to the logistics partner, please contact Ayka support immediately. We will try to assist where possible.
Delivery Damage & Wrong Delivery
If your shipment or product appears damaged, please contact Ayka immediately.
For delivery damage or possible wrong delivery, contact us within 72 hours of delivery so that we can investigate.
For missing, damaged or undelivered items, the applicable evidence must be submitted within 48 hours.
For delivery damage or possible wrong delivery, contact us within 72 hours of delivery so that we can investigate.
For missing, damaged or undelivered items, the applicable evidence must be submitted within 48 hours.
Please contact Ayka support as soon as possible.
Wrong-product complaints must be reported within 72 hours of delivery.
Please do not use, wash or alter the product while the investigation is pending.
Wrong-product complaints must be reported within 72 hours of delivery.
Please do not use, wash or alter the product while the investigation is pending.
If you ordered multiple products and one or more items are missing, please contact us within 48 hours of delivery.
The shipment label and supporting evidence will be required for investigation.
The shipment label and supporting evidence will be required for investigation.
Depending on the issue, we require:
Shipment label image
Shipment invoice image
Outer packaging images
Image of the item received
Packaging video clearly showing the shipment label.
Unboxing video.
For multiple-item orders, the item received should be clearly visible where a product is missing, damaged or incorrect.
Shipment label image
Shipment invoice image
Outer packaging images
Image of the item received
Packaging video clearly showing the shipment label.
Unboxing video.
For multiple-item orders, the item received should be clearly visible where a product is missing, damaged or incorrect.
Yes.
For delivery damage, wrong-product or missing-item claims, an unboxing/packaging video is mandatory as part of the evidence required for investigation.
The video should clearly show the package and shipment label wherever possible.
For delivery damage, wrong-product or missing-item claims, an unboxing/packaging video is mandatory as part of the evidence required for investigation.
The video should clearly show the package and shipment label wherever possible.
The video should ideally show:
The unopened package
Shipment label
Packaging condition
Opening of the package
Product received
Any visible damage or discrepancy.
This helps Ayka investigate the issue with the logistics partner.
The unopened package
Shipment label
Packaging condition
Opening of the package
Product received
Any visible damage or discrepancy.
This helps Ayka investigate the issue with the logistics partner.
Please still contact Ayka within the applicable reporting period.
Our team may request other supporting evidence, but approval of a claim without the required evidence cannot be guaranteed.
Our team may request other supporting evidence, but approval of a claim without the required evidence cannot be guaranteed.
Yes.
Please retain the product, original packaging, shipment label and all relevant materials until your issue has been completely resolved.
Do not discard the packaging before the investigation is complete.
Please retain the product, original packaging, shipment label and all relevant materials until your issue has been completely resolved.
Do not discard the packaging before the investigation is complete.
Please contact Ayka support immediately.
We may request your Order ID, shipment details and other information to investigate the delivery with the logistics partner.
We may request your Order ID, shipment details and other information to investigate the delivery with the logistics partner.
volume periods or other circumstances.
If your shipment appears significantly delayed, contact Ayka support with your Order ID so we can assist.
If your shipment appears significantly delayed, contact Ayka support with your Order ID so we can assist.
The logistics partner may make additional delivery attempts.
Ayka may also contact you to confirm your availability or address.
If there is no response after repeated attempts, the shipment may be returned to Ayka as an RTO.
Ayka may also contact you to confirm your availability or address.
If there is no response after repeated attempts, the shipment may be returned to Ayka as an RTO.
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Cancellation Policy
Yes.
Orders can be cancelled before dispatch.
Orders can be cancelled before dispatch.
No.
Once an order has been dispatched, cancellation is no longer available.
If the order is eligible for return after delivery, you may use the applicable return process.
Once an order has been dispatched, cancellation is no longer available.
If the order is eligible for return after delivery, you may use the applicable return process.
Yes.
COD orders can be cancelled before dispatch.
COD orders can be cancelled before dispatch.
Yes.
Prepaid orders can be cancelled before dispatch.
Prepaid orders can be cancelled before dispatch.
For prepaid orders:
Refund → Original payment source
For COD orders:
Refund → UPI
Applicable refund timelines and deductions may apply.
Refund → Original payment source
For COD orders:
Refund → UPI
Applicable refund timelines and deductions may apply.
Cancellation refunds are generally processed within 7–10 business days.
The time taken for the amount to reflect may vary depending on the payment gateway or financial institution.
The time taken for the amount to reflect may vary depending on the payment gateway or financial institution.
Coupons and promotional discounts used on a cancelled order will not be reinstated or made available for reuse.
An RTO is not treated as a customer-initiated cancellation.
Refund eligibility will depend on the payment method and applicable shipping/logistics deductions.
Refund eligibility will depend on the payment method and applicable shipping/logistics deductions.
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Warranty
Yes.
Ayka provides warranty coverage on selected products only.
Warranty coverage and duration may vary by product and will be mentioned on the applicable product page or purchase documentation.
Ayka provides warranty coverage on selected products only.
Warranty coverage and duration may vary by product and will be mentioned on the applicable product page or purchase documentation.
The following selected product categories carry a 6-month warranty, subject to the applicable warranty conditions:
Eligible Memory Foam Pillows
Eligible Premium/Contour Memory Foam Pillows
Eligible Mattress Toppers
Products not specifically covered by a warranty do not carry a standard warranty.
Eligible Memory Foam Pillows
Eligible Premium/Contour Memory Foam Pillows
Eligible Mattress Toppers
Products not specifically covered by a warranty do not carry a standard warranty.
For the selected products covered under Ayka's standard warranty:
Warranty Period: 6 Months
The warranty period begins from the date of purchase/order.
Warranty Period: 6 Months
The warranty period begins from the date of purchase/order.
Where applicable, the warranty covers manufacturing-related issues such as:
Manufacturing defects
Material defects
Stitching defects
The final determination of whether an issue qualifies under warranty will be made after evaluation by Ayka.
Manufacturing defects
Material defects
Stitching defects
The final determination of whether an issue qualifies under warranty will be made after evaluation by Ayka.
Warranty does not cover issues arising from:
Normal wear and tear
Accidental damage
Misuse
Improper use
Improper washing or care
Stains
Cuts or tears
Product modifications
Commercial use
Improper storage
Damage caused by failure to follow care instructions
Normal wear and tear
Accidental damage
Misuse
Improper use
Improper washing or care
Stains
Cuts or tears
Product modifications
Commercial use
Improper storage
Damage caused by failure to follow care instructions
No.
Warranty coverage is non-transferable.
Warranty coverage is non-transferable.
Yes.
Warranty claims are applicable to the original purchaser and cannot generally be transferred to another person.
Warranty claims are applicable to the original purchaser and cannot generally be transferred to another person.
Warranty claims can be submitted by contacting Ayka at:
support@ayka.in
Please include your Order ID and a description of the issue.
support@ayka.in
Please include your Order ID and a description of the issue.
You may be asked to provide:
Order ID
Invoice/proof of purchase
Product photographs
Videos showing the issue
Product label/details
Additional information requested by our support team
Order ID
Invoice/proof of purchase
Product photographs
Videos showing the issue
Product label/details
Additional information requested by our support team
Our team will review the information and may request additional photographs/videos or arrange an inspection where required.
If the issue is determined to be covered under warranty, Ayka may, at its discretion and subject to the applicable warranty terms, repair or replace the affected product/part
If the issue is determined to be covered under warranty, Ayka may, at its discretion and subject to the applicable warranty terms, repair or replace the affected product/part
No.
Warranty remedies generally relate to repair or replacement of the covered product/part.
A warranty claim does not automatically create a right to a refund.
Warranty remedies generally relate to repair or replacement of the covered product/part.
A warranty claim does not automatically create a right to a refund.
Our support team is here to help.
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
WhatsApp Us | Email Us | Call Us
Email: support@ayka.in
Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Terms & Conditions
No.
Products purchased through marketplaces such as Amazon, Flipkart, Blinkit or Zepto must be handled according to the return, exchange, refund and cancellation policies of the respective marketplace.
Ayka.in support cannot process marketplace orders through the Ayka website return system.
Products purchased through marketplaces such as Amazon, Flipkart, Blinkit or Zepto must be handled according to the return, exchange, refund and cancellation policies of the respective marketplace.
Ayka.in support cannot process marketplace orders through the Ayka website return system.
Yes.
Ayka reserves the right to reject requests that do not meet the applicable eligibility requirements.
This may include cases involving:
Product misuse
Repeated return abuse
Fraudulent claims
Manipulation of return requests
Missing products/accessories
Products that fail the quality check
Requests submitted outside the applicable return/exchange period
Ayka reserves the right to reject requests that do not meet the applicable eligibility requirements.
This may include cases involving:
Product misuse
Repeated return abuse
Fraudulent claims
Manipulation of return requests
Missing products/accessories
Products that fail the quality check
Requests submitted outside the applicable return/exchange period
Yes.
Where there is repeated abuse, fraudulent activity or misuse of Ayka's return, exchange, cancellation or refund systems, Ayka may restrict certain account/order privileges, including COD or return/exchange access.
Where there is repeated abuse, fraudulent activity or misuse of Ayka's return, exchange, cancellation or refund systems, Ayka may restrict certain account/order privileges, including COD or return/exchange access.
Yes.
Ayka may request photographs, videos, packaging information, shipment details, proof of purchase or other information reasonably required to investigate an order-related issue.
Ayka may request photographs, videos, packaging information, shipment details, proof of purchase or other information reasonably required to investigate an order-related issue.
No.
Eligibility depends on the product, its condition and the applicable policy.
Certain customized, made-to-order or hygiene-sensitive products may have additional restrictions, which will be communicated on the relevant product page.
Eligibility depends on the product, its condition and the applicable policy.
Certain customized, made-to-order or hygiene-sensitive products may have additional restrictions, which will be communicated on the relevant product page.
Customized products are generally not eligible for return or exchange because they are prepared specifically according to the customer's requirements.
However, this restriction does not apply where the product is defective, damaged or incorrectly manufactured/supplied by Ayka , subject to verification.
However, this restriction does not apply where the product is defective, damaged or incorrectly manufactured/supplied by Ayka , subject to verification.
No.
Ayka Store Credits cannot be exchanged for cash, bank transfer or UPI after being issued.
They are valid for 60 days from the date of issue.
Ayka Store Credits cannot be exchanged for cash, bank transfer or UPI after being issued.
They are valid for 60 days from the date of issue.
No.
Once a refund method has been selected and processed, it cannot be changed.
Once a refund method has been selected and processed, it cannot be changed.
Our support team is here to help. WhatsApp Us | Email Us | Call Us
Email: support@ayka.in Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Email: support@ayka.in Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Other Faqs
No.
Once the refund method has been selected and processed, it cannot be changed.
For example, if you choose Ayka Store Credit, it cannot later be changed to a UPI or bank refund.
Once the refund method has been selected and processed, it cannot be changed.
For example, if you choose Ayka Store Credit, it cannot later be changed to a UPI or bank refund.
Yes.
Multiple eligible products from the same order can be included in one return request.
Each product must individually satisfy the applicable return conditions.
Multiple eligible products from the same order can be included in one return request.
Each product must individually satisfy the applicable return conditions.
Yes.
Ayka offers selected customized/made-to-order products.
Customized products are generally non-returnable unless they are defective, damaged or incorrectly supplied by Ayka .
Ayka offers selected customized/made-to-order products.
Customized products are generally non-returnable unless they are defective, damaged or incorrectly supplied by Ayka .
Ayka products are designed for everyday comfort, support and sleep-related use.
Product suitability can vary from person to person. We recommend reviewing the product specifications, dimensions, firmness/support information and care instructions before purchasing.
Product suitability can vary from person to person. We recommend reviewing the product specifications, dimensions, firmness/support information and care instructions before purchasing.
The right pillow depends on factors such as your preferred sleeping position, desired support, pillow height and personal comfort preference.
Ayka provides product-specific information to help you choose the appropriate pillow.
If you're unsure, contact our support team and we'll help you select the most suitable option.
Ayka provides product-specific information to help you choose the appropriate pillow.
If you're unsure, contact our support team and we'll help you select the most suitable option.
Choose the mattress protector based on:
Mattress length.
Mattress width.
Mattress depth/height.
Always check the product's size chart and maximum mattress-height compatibility before ordering.
Mattress length.
Mattress width.
Mattress depth/height.
Always check the product's size chart and maximum mattress-height compatibility before ordering.
Care instructions vary by product.
Please follow the washing, drying and care instructions provided on the product label or product page.
Improper washing or care may affect product performance and may also void applicable warranty coverage.
Please follow the washing, drying and care instructions provided on the product label or product page.
Improper washing or care may affect product performance and may also void applicable warranty coverage.
Product suitability depends on the specific product, age and intended use.
Please refer to the product-specific information before allowing a child to use a product.
For products intended for babies or children, always follow the specific safety instructions provided with that product.
Please refer to the product-specific information before allowing a child to use a product.
For products intended for babies or children, always follow the specific safety instructions provided with that product.
No.
Ayka products are designed for comfort, support and everyday use.
nformation provided on Ayka .in or through our customer support team is for general informational purposes and is not medical advice.
Ayka does not diagnose, treat, cure or prevent medical conditions.
If you have a specific medical condition or health concern, please consult a qualified healthcare professional before choosing or using a product for therapeutic purposes.
Ayka products are designed for comfort, support and everyday use.
nformation provided on Ayka .in or through our customer support team is for general informational purposes and is not medical advice.
Ayka does not diagnose, treat, cure or prevent medical conditions.
If you have a specific medical condition or health concern, please consult a qualified healthcare professional before choosing or using a product for therapeutic purposes.
Our support team will help determine the best available solution.
Depending on the situation, Ayka may:
Ask you to ship the product to Ayka.
Arrange an alternate courier
Provide another suitable solution
Depending on the situation, Ayka may:
Ask you to ship the product to Ayka.
Arrange an alternate courier
Provide another suitable solution
You can contact us through:
Email:support@ayka.in
Phone: 9653221980
WhatsApp: Available through AYKA support
Support Hours: Monday–Saturday, 11 AM–7 PM
Email:support@ayka.in
Phone: 9653221980
WhatsApp: Available through AYKA support
Support Hours: Monday–Saturday, 11 AM–7 PM
Yes.
You can contact Ayka through WhatsApp for order-related assistance, returns, exchanges, delivery issues and other customer support queries.
You can contact Ayka through WhatsApp for order-related assistance, returns, exchanges, delivery issues and other customer support queries.
Orders are generally dispatched within 48 hours, excluding weekends and public holidays.
Some customized or made-to-order products may require additional processing time, which will be communicated where applicable.
Some customized or made-to-order products may require additional processing time, which will be communicated where applicable.
Once dispatched, most orders are expected to arrive within approximately 4–7 days, depending on the destination and logistics partner.
Yes.
Ayka offers free shipping across India on eligible website orders.
Ayka offers free shipping across India on eligible website orders.
If a COD customer refuses or declines delivery, the shipment may be returned to Ayka as an RTO.
Repeated COD refusals or failed deliveries may result in COD being restricted or disabled for future orders.
Repeated COD refusals or failed deliveries may result in COD being restricted or disabled for future orders.
Our logistics partner may make additional attempts to deliver the shipment.
Ayka may also contact you to confirm your availability or address.
If we cannot reach you after repeated attempts, the order may be returned to Ayka as an RTO.
Ayka may also contact you to confirm your availability or address.
If we cannot reach you after repeated attempts, the order may be returned to Ayka as an RTO.
Once the shipment is returned to Ayka and the order is processed, an eligible refund will be initiated.
Applicable delivery/logistics charges may be deducted from the refund.
Applicable delivery/logistics charges may be deducted from the refund.
Some Ayka products are compressed or vacuum-packed to make transportation more efficient.
Because of this, the product may initially appear compressed, folded or different in shape when opened.
Because of this, the product may initially appear compressed, folded or different in shape when opened.
Depending on the product, allow approximately 24–48 hours after opening for it to fully expand and regain its intended shape.
Gentle fluffing or adjustment according to the product's care instructions may help.
Gentle fluffing or adjustment according to the product's care instructions may help.
Products that have been compressed or vacuum-packed may require time to recover their intended shape.
This is normal for applicable products.
Please allow 24–48 hours before evaluating the product's final shape and appearance.
This is normal for applicable products.
Please allow 24–48 hours before evaluating the product's final shape and appearance.
Made-to-order products are generally not eligible for return or exchange because they are prepared specifically for the customer.
However, defective, damaged or incorrectly supplied products will be reviewed by Ayka separately.
However, defective, damaged or incorrectly supplied products will be reviewed by Ayka separately.
Yes.
Certain products may have hygiene-related return restrictions.
Where applicable, the product page will clearly mention that the product is non-returnable once opened or used.
Certain products may have hygiene-related return restrictions.
Where applicable, the product page will clearly mention that the product is non-returnable once opened or used.
No.
Washed products are generally not eligible for return or exchange.
Please check the product and ensure it is suitable before washing.
Washed products are generally not eligible for return or exchange.
Please check the product and ensure it is suitable before washing.
Please contact Ayka support as soon as possible.
For delivery damage or possible wrong delivery, contact us within 72 hours of delivery.
For missing, damaged or undelivered items, the required evidence must be submitted within 48 hours.
Please retain the original product and packaging.
For delivery damage or possible wrong delivery, contact us within 72 hours of delivery.
For missing, damaged or undelivered items, the required evidence must be submitted within 48 hours.
Please retain the original product and packaging.
Contact Ayka within 48 hours of delivery.
Please provide:
Shipment label
Invoice
Outer packaging photographs
Photograph of the items received
Packaging/unboxing evidence
Our team will investigate the discrepancy with the relevant logistics partner.
Please provide:
Shipment label
Invoice
Outer packaging photographs
Photograph of the items received
Packaging/unboxing evidence
Our team will investigate the discrepancy with the relevant logistics partner.
Our support team is here to help. WhatsApp Us | Email Us | Call Us
Email: support@ayka.in Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
Email: support@ayka.in Phone: 9653221980
Support: Monday–Saturday, 11 AM–7 PM
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